Flextail designs and manufactures the best portable outdoor gear. We choose the highest quality materials, build to the most exacting manufacturing standards, and test products rigorously. We proudly stand behind our gear: all Flextail products carry a lifetime warranty against defects in workmanship and materials to the original owner for the intended life of the product under normal use, with proof of purchase from an authorized Flextail reseller.
This warranty does not include damage due to improper use or care, accident, or negligence. This warranty also excludes normal wear and tear and material breakdown due to age, use, or environmental conditions.
Flextail’s liability for warranty claims will be limited to repair, replacement, or credit. Our warranty does not cover damage to items stored in, or used in conjunction with our products.
We provide One year warranty on all products!（accessories not included）
HOW TO CONTACT US IN THE CASE OF A WARRANTY CLAIM
Please send the email to our customer service team (firstname.lastname@example.org) . Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them. Due to the impacts of COVID-19, the response time may be a week or more – we appreciate your patience and understanding.