Shipping Policy

ABOUT SHIPPING

Delivery Location

We provide international shipping service, including the United States, Canada, Europe, the United Kingdom, Australia, Japan, and Singapore, etc., Due to transportation costs, orders will not be available in remote areas of some countries.

We don’t ship to these countries including Russia, Bolivia, Caribbean Netherlands, Chile, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Brunei, Lebanon, Qatar, Ukraine, Iceland, Greenland, Morocco, Faroe Islands, Guernsey, Serbia, Côte d’Ivoire, North Macedonia, Gibraltar, Åland Islands, Armenia, Mongolia, New Caledonia, Uruguay, Venezuela, Argentina, Bahrain, Belarus, China, Colombia, Dominican Republic, Indonesia, Isle of Man, Kuwait, Liechtenstein, Vietnam.

About Shipping Fees:

Free Shipping on Orders over $20.

Shipping fees are $6 for orders below $20

(Notice: There is an additional fee of $24 for Kagoshima, Okinawa, and Hokkaido in Japan.)

 

About Express Carriers:

Orders are shipped via USPS, DHL, Royal Mail, etc., Different logistics methods are used according to different regions. Please see the shipping form below for details.

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order in 1-3 days.

About Shipping Time:

Note: For customers in Taiwan and Hong Kong, please leave your address and name in Chinese. For customers in Japan, you will need to fill in your name and address in Japanese kanji. If Japanese kanji are not used, the shipping time may be extended.

Any questions please feel free to contact: support@flextail.com

Country	Shipping Time (Working Days)	Express	Tracking Web
United States	3--5 (Fast Shipping) 8--12 (International Shipping)	DHL USPS	https://www.usps.com
United Kingdom	6--8	RoyalMail YODEL Hermes	https://www.royalmail.com/track-your-item https://www.yodel.co.uk/ https://www.hermesworld.com/en/
Germany	6--10	DHL Hermes	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html https://www.myhermes.de/
Canada	8--12	Canada Post	https://www.canadapost-postescanada.ca/cpc/en/home.page
Netherlands	10--12		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Australia	3--5 (Fast Shipping) 8--12 (International Shipping)	Australia Post	http://auspost.com.au
France	10--12	la post Colicoli Colis Prive	https://www.laposte.fr/ https://tracking.colicoli.fr/ https://www.colisprive.fr/
Switzerland	10--12		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Austria	10--12		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Italy	12--14	PosteItaliane	https://www.poste.it/
Poland	12--14		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Singapore	10-12	LWD	http://47.52.146.142/podtrack/Default.aspx
Norway	12--14		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Belgium	10--12		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Japan	6--8	Sagawa	https://www.sagawa-exp.co.jp/
Spain	12--14	CORREOS A THU HORA Zeleris Cacesa	https://www.cttexpress.com http://www.atuhoraexpress.com https://www.zeleris.com https://www.cacesapostal.com
Denmark	14--16		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Malaysia	11--15	DHL	https://ecommerceportal.dhl.com/track/?ref=
Mexico	15--20	Rrdpack	http://www.redpack.com.mx/
Brazil	18--26	Correios Brazil	https://www.correios.com.br/
Thailand	12--16	Kerry	ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Philippines	10--15	fast7	http://www.com1express.net/
Ireland	10--12		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
United Arab Emirates	10--13		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Other EU countries	10--12		ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Others	15--22	China Post	https://ec-firstclass.chukou1.com/