FAQs

SHIPPING INFORMATION

 1. Can this product be shipped to my country?

We provide international shipping service, including the United States, Canada, Europe, the United Kingdom, Australia, Japan, and Singapore, etc., Due to transportation costs, orders will not be available in remote areas of some countries.

We don’t ship to these countries including Saudi Arabia, United Arab Emirates, Russia, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Brunei, Lebanon, Qatar, Vietnam.

2. How much is the shipping cost at my orders from your online store?

Free Shipping on Orders over $20.

Shipping fees are $6 for orders below $20

(Notice: There is an additional fee of $24 for Kagoshima, Okinawa, and Hokkaido in Japan.)

3. How long does it take for delivery?

ORDER INFORMATION

1.When will my order be shipped?

Order will be processed in 1-3 business days, transit time is only guaranteed for business days which do not include Saturdays, Sundays, or holidays.

2. What is package tracking in my orders?

You can track your items here based on the package tracking number.

3. When will I receive a reply to the email I sent?

We will have professional customer service to handle the email and will reply to you within 24 hours of receiving the letter under normal circumstances.

RETURN INFORMATION

 1.How to return the item?

You can return an item for a full refund within 7 days of you receiving the products. After 7 days your item is not eligible for return.

All items must be returned in the original, unused condition and must include all original packaging.

Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

Contact our customer support team (support@flextail.com).

Please include the following information: order number, proof of purchase, and the reason for return (If the product is broken, please provide a photo or video of the product)

Return Address: 4551 Shasta PL, E L Monte. CA 91731

Note: For any return application, contact the merchant first. Return or exchange without prior application will be not accepted.

2. How soon will I get my refund?

Please allow 1-5 days for refunds to process through your original form of payment. (For returned items, a refund will be credited for defective products. For non-defective items, refund will be excluded all shipping fee and handling fees.)

If you If you haven't received a refund for a long time, please contact us.

Email: support@flextail.com

Tel: （1）888-206-2164

DISCOUNT INFORMATION

1. Do you offer discounts or discount codes?