EN
JAFAQs
SHIPPING INFORMATION
1. Can this product be shipped to my country?
We provide international shipping service, including United States, Canada, Europe, the United Kingdom, Australia, Japan and Singapore etc., Due to transportation costs, orders will not be available in remote areas of some countries.
We don’t ship these countries including Saudi Arabia, United Arab Emirates, Russia, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Brunei, Lebanon, Qatar, Vietnam.
2. How much is the shipping cost at my orders from your online store?
Free shipping on orders over $20 at flextail.com.
Due to transportation costs, free shipping will not be available in the countries that don’t ship and the remote areas of some countries.
3. How long does it take for delivery?
Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order. See the shipping policy page for details.
ORDER INFORMATION
1.When will my order be shipped?
Order will be processed in 1-2 business days, transit time is only guaranteed for business days which do not include saturday, sunday or holidays.
2. What is package tracking in my orders?
You can track your items on the carrier's official website based on the package tracking number.
3. When will I receive a reply to the email I sent?
We will have professional customer service to handle the email and will reply to you within 24 hours of receiving the letter under normal circumstances.
RETURN INFORMATION
1.How to return the item?
You can return an item for a full refund within 7 days of you receive the products. After 7 days your item is not eligible for return.
All items must be returned in the original, unused condition and must include all original packaging.
Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
Contact our customer support team (service@flextailgear.com).
Please include the following information: order number, proof of purchase and the reason of return (If the product broken, please provide the photo or video of product)
Return & Exchange Address: 4240 Ivar ave Rosemead, CA 91770
Note: For any return application, contact the merchant first. Return or exchange without prior application will be not accepted.
2. How soon will I get my refund?
Please allow 7-10 days for refunds to process through your original form of payment. (For returned items, a refund will be credited for defective products. For non-defective items, refund will be excluded all shipping fee and handling fees.)
If you If you haven't received a refund for a long time, please contact us.
Email: service@flextailgear.com
Tel: +86 13248032628
